Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
- Yes, only if the order is still on pending status.
- Please send an email to our customers service email at email@example.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
Q. What is the product's transaction currency?
- All products transaction currency will be done in Singapore Dollars.
Q. How long does the delivery usually takes?
- Delivery usually will takes about 1 to 3 working days, otherwise will be informed by text/sms/app/email on the timing/date of delivery.
Q. I still have doubts!
- Sorry that we're unable to clear your doubts in the F.A.Q page.
- Please kindly send us an email to firstname.lastname@example.org for us to clear your doubts.